Below you will find important information about our site: contact information, return policies, etc.
We are an INTERNET retail company, thus we communicate primarily by email. Please check your email! If you incorrectly type an email address, provide an email address that you do not check, or have spam blocker on your email, you might miss pertinent information about your order including order status, tracking, etc.
About Best Baby Shower.com
Best Baby Shower.com is owned and operated by Best Baby Shower, Inc. Our company was started in 1998 by a work-at-home Mom and today is a family owned and operated company. This enables us to provide very high levels of customer service and attention to your order. The business started with only one product, “Daddy’s Tools of the Trade®” Diaper Changing Tool Belt. Over the past few years the site has changed and grown, and we now offer over 1,000 unique products. Please visit our site often as we continue to add new and unique products! Be sure to tell your family and friends about Best Baby Shower.com
If there are ever questions about our products, site, or policies, feel free to contact us at:
Since we are an Internet based retail business, we would prefer your communications via e-mail. This is the easiest and most effective form of communication between our company and our customers.
All of our products are of very high quality. If for some reason you are not satisfied with your order, we will refund you the cost of the merchandise upon its return to our company. Original shipping charges are not refunded on returns/exchanges. A 10% re-stocking charge will apply on all orders that are cancelled after order submission or returned. This does not apply to product exchanges or any errors caused by our company. Prior to any returns, you must contact us to receive a RETURN AUTHORIZATION (RA). Failure to do so may result in delays of the credit process. Best Baby Shower, Inc. has the right to refuse any returned packages or merchandise without a proper return authorization. All merchandise must be received back to us in its original condition. For example, packaged merchandise must be unopened, clothing must be unlaundered with original tags attached, etc. Opened music CD’s cannot be returned. Any food items cannot be returned. This includes bags of candy and candy favors, and drink mix favors. Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error of Best Baby Shower, Inc. Returns and exchanges more than 30 days after placement of order will not be accepted.
Damaged or lost shipments/shortages
Report any damages or shortages immediately via email including your order number and description of items damaged. Claims filed for broken or damaged merchandise and shortages must be reported immediately to Best Baby Shower, Inc. within 15 days of receipt of order to guarantee refund or replacement. Shipment of replacement items for damages will be made using the same shipping method used to place the original order. For example, if your original order was shipped via Ground, the shipment of replacement items will also be shipped via Ground. Expedited shipping services are available for shipment of replacement items at a cost to be paid by the customer.
As stated in your confirmation email, packages not received within 7 days of shipment (unless otherwise noted) need to be reported back to our company so that we may assist in tracking. Claims for lost packages must be reported within 15 days of shipment to guarantee refund or replacement.
Refused / Undelivered Packages
Any package refused by the recipient or returned as undeliverable after several attempts will be subject to return shipping fees imposed by UPS or USPS. A 10% restocking fee will also apply.